The Value of Interactive Outbound Calls in your Contact Centre
Discover the potential for Interactive Outbound calls in your contact centre. We will also be discussing how one of our customers, the Environment Agency, was able to use outbound notification to provide updates on new business legislation.
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Combating Identity Fraud for Telephone based Transactions
Discusses the basics of voice biometrics as well as exclusively unveil the findings of a recent survey carried out by SpeechStorm and Genesys Labs under the guidance of a lead researcher in speech authentication from the University of Ulster that gauges customer opinion of the technology.
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Speaker Verification & Caller Authentication
Identify theft is on the increase. Are callers who they say they are? How can you be sure? Find out how new technologies can reduce such fears, protect customer data and generally improve the customer experience. Hear how some key blue chip customers have implemented these technologies with exceptional results for both parties.
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Weather the Storm during the Credit Crunch: How Phone Self-Service Technology Can Help
As the sluggish economy, businesses are rethinking their cost-cutting and customer service strategies. The burning question is how to improve the efficiency and responsiveness to customers while containing costs. Dixons and SITA Suez have managed to achieve this, so now it’s your turn! If this is part of your remit for the New Year then give yourself a refresh. Join us for a one hour web seminar that will help you assess what phone self-service technologies are a good fit for your business whether it’s SMS, touch-tone, speech or visual IVR.
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Innovation in Self-Service: Introducing Video IVR
In this webinar SpeechStorm will introduce our IVVO Video IVR Solution. We will provide a range of inbound and outbound IVR solutions that will save you money, improve customer experience and customer relationship management.
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