Upcoming Events
G-Force APAC
| When: | 21-23 August 2012 |
| Description: | The premier annual event for Genesys customers and partners worldwide, ready to engage in The New Conversation! |
| Hosted By: | Genesys Telecommunications Laboratories Ltd |
| Agenda and Further Information: | Genesys G-Force Sydney 2012 |
| Registration: | Registration not yet open |
G-Force EMEA
| When: | 11-13 September 2012 |
| Description: | The premier annual event for Genesys customers and partners worldwide, ready to engage in The New Conversation! |
| Hosted By: | Genesys Telecommunications Laboratories Ltd |
| Agenda and Further Information: | Genesys G-Force Barcelona 2012 |
| Registration: | Registration not open yet |
Archived 'Play On Demand' WebCasts
webinar - making automation feel less automated and more caring
| When: | Thursday 15th September 2011 |
| Where: | Webinar |
| Description: | In this webinar topics discussed are:
- the importance of making all call centres' customers seem personal to them
- automated and personalise IVR
- how to put personalisation into practice |
| Hosted By: | CCF, SpeechStorm, Ovum |
| Download At: | webinar - making automation feel less automated and more caring |
Innovation in Self-Service: Introducing Video IVR
| When: | Wednesday July 22nd, 2009 |
| Where: | Webinar |
| Description: | In this webinar SpeechStorm will introduce our IVVO Video IVR Solution. We will provide a range of inbound and outbound IVR solutions that will save you money, improve customer experience and customer relationship management. |
| Hosted By: | SpeechStorm |
| Download At: | Video IVR Webinar |
Stormcast: 5 Speech Fears That Hold You Back: Your Concerns Shared & Discussed
| When: | Thursday 2nd April 2009 |
| Where: | Webinar |
| Description: | In this webinar, SpeechStorm will take you through the 5 main objections that organisations give for not deploying speech self-service and also reveal how our customers have seen huge cost benefits without compromising on customer service. We will be discussing 5 Top Fears:
- How will our customers react? In this economic climate we can't afford to lose any!
- What if it just doesn't work? Can you offer any guarantees?
- Is it really proven technology now?
- What cost savings are we likely to realise?
- Will the system be flexible so that we can make necessary changes? |
| Hosted By: | SpeechStorm |
| Download At: | 5 Fears Webinar |
Weather the Storm during the Credit Crunch: How Phone Self-Service Technology Can Help
| When: | Thursday 4th December 08 |
| Where: | Delivered to your desktop via GoToWebinar |
| Description: | As the sluggish economy, businesses are rethinking their cost-cutting and customer service strategies. The burning question is how to improve the efficiency and responsiveness to customers while containing costs. Dixons and SITA Suez have managed to achieve this, so now it’s your turn! |
| Hosted By: | Brendan McCarthy, Director, SpeechStorm |
| Download At: | Credit Crunch Webinar |
Combating Identity Fraud for Telephone based Transactions
| When: | Wednesday 2nd July 08 |
| Where: | Delivered to your desktop via GoToWebinar |
| Description: | Discusses the basics of voice biometrics as well as exclusively unveil the findings of a recent survey carried out by SpeechStorm and Genesys Labs under the guidance of a lead researcher in speech authentication from the University of Ulster that gauges customer opinion of the technology. |
| Hosted By: | SpeechStorm |
| Download At: | Webinar 02-07-08 |
Intelligent Customer Front Door: Voice based 'ID&V' processes
| When: | 26th March 2008 |
| Where: | Delivered to your desktop via GoToWebinar |
| Description: | Identity theft is on the increase. Are callers who they say they are? How can you be sure? Find out how new technologies can reduce such fears, protect customer data and generally improve the customer experience.
Reduce call lengths through voice "thumbprints" authenticating callers. Testing at the start of a call can offer huge benefits - faster call conclusion for callers and cost reductions for the company.
Although currently seen mostly in the finance sector, this technology offers the same benefits to all vertical sectors.
Hear how some key blue chip customers have implemented these technologies with exceptional results for both parties.
|
| Hosted By: | Genesys, SpeechStorm and IBM |
| Download At: | Webinar 26-03-08 |