PageSuite and SpeechStorm's Mobile CEM
PageSuite publishes a two page spread on SpeechStorm's Mobile CEM, launched and MWC 2012 in Barcelona.

MWC Radio Ulster 02/03/12
SpeechStorm CEO, Oliver Lennon, speaks to BBC Radio Ulster about the lauch of their app, that allows the customer interact seemlessly with the organisation on thier smart phone, at the Mobile World Congress in Barcelona.

Why don’t you know who I am? Customers want personalisation
Damian Kelly, VP of Sales and Marketing discusses how SpeechStorm puts personalisation into place with Claudia Hathaway, from Call Centre Focus, and Daniel Hong, from Ovum.

SpeechStorm to Showcase Video IVR at Mobile World Congress
London & Belfast, UK – February 5th, 2010 – SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions, has today announced that it will be showcasing its IVVO™ Video IVR service at the forthcoming Mobile World Congress event in Barcelona, February 15th through 18th. SpeechStorm is exhibiting on the Northern Ireland Mobile Excellence stand (IE61, Hall 1) which is sponsored by Invest NI, the economic development organisation for Northern Ireland.

SpeechStorm Showcases IVVO at Mobile World Congress
Belfast-Based Specialist in Self-Service 2 Showcase Next Generation of Video IVR for Mobile Banking. SpeechStorm, the Irish company behind some of Europe's largest Video-driven mobile banking services for mobile phones, will be showcasing its latest Video IVR service, dubbed IVVO, at Mobile World Congress in Barcelona next week.

SpeechStorm Nominated to Represent Belfast at Mobile Awards
The Mobile Premier Awards are the largest open and global competition in the mobile industry for start ups and recognise excellence in mobile innovation, social change and user experience. The awards ceremony takes place at the Mobile World Congress in Barcleona on February 15th. SpeechStorm’s Video IVR will now be assessed by the jury in January against 75 worldwide contenders for a chance to make it to the shortlist of 20 startups who will be invited to the finals.

SpeechStorm's Video IVR Wins Nomination to Represent Belfast at Global Premier Awards
SpeechStorm's winning nomination was announced in November at an event hosted by MobileMonday Belfast, the Belfast (Northern Ireland) chapter of MobileMonday, which showcased some of the best digital creativity in the province.

SpeechStorm's Video IVR Wins Nomination to Represent Belfast at the Global Mobile Premier Awards
The Mobile Premier Awards are the largest open and global competition in the mobile industry for start ups and recognise excellence in mobile innovation, social change and user experience. The awards ceremony takes place at the Mobile World Congress in Barcleona on February 15th. SpeechStorm’s Video IVR will now be assessed by the jury in January against 75 worldwide contenders for a chance to make it to the shortlist of 20 startups who will be invited to the finals.

Emergency notification system replaces pagers at hospital trust
Belfast Health and Social Care Trust has replaced its resource intensive pager system with a voice enabled Emergency Response Management system from SpeechStorm SpeechStorm has announced that Belfast Health and Social Care Trust, one of the largest Trusts in the UK employing some 20,000 staff, has deployed the first phase of its automated Emergency Response Management system to transform the way it handles and responds to urgent incidents.

SpeechStorm System Helps Belfast
Belfast Health and Social Care Trust has deployed the first phase of a new Automated Emergency Response Management system to transform the way it handles and responds to urgent incidents.

SpeechStorm Delivers High-Impact, Low-Cost Emergency Response Management to Belfast Health Trust
Until now the Trust’s ability to respond quickly and effectively to an incident has relied on a manual process to collate and report on responses from medical staff to an emergency. The system based on pagers has been particularly resource intensive: • The daily testing of pagers results in 100’s of calls being managed through an already busy switchboard service • Weekly “scenario” testing which necessitates the emergency responder to ring in and confirm their name and ETA, further exacerbates manning levels and switchboard capacity

SpeechStorm Delivers High-Impact, Low-Cost Emergency Response Management to Belfast Health Trust
A customised Emergency Notification solution from SpeechStorm, which uses automated speech to enable self-service, will remove laborious administrative steps from pager management, improve incident response times and incident reporting, and bring costs down

Belfast Trust gets a New Emergency Response Managment System
SpeechStorm the specialist provider of phone self-service solutions, has today announced that Belfast Health and Social Care Trust, one of the largest Trusts in the UK employing some 20,000 staff, has deployed the first phase of its automated Emergency Response Management system to transform the way it handles and responds to urgent incidents.

Belfast Health Trust Focuses on Service
Emergency staff resources freed up thanks to speech technology A automated speech system is simplifying the management of an emergency response system run by the Belfast Health and Social Care Trust giving staff more time to improve the level of service and care offered to patients.

Agents Given More Time
Automatic stock checking system to improve service level and shorten call queues. BCG, the UK distributor of kitchens, bathrooms and heating products, is attempting to improve its level of phone service and free up agents to focus on in-depth issues by installing an automated stock enquiry system.

SpeechStorm customer BCG furthers its first class service reputation and prepares to launch automated stock check service
SpeechStorm, the specialist provider of phone self-service solutions, has today announced that BCG, the UK's No.1 B2B distributor of kitchens, bathrooms and heating products, is poised to launch a new, automated phone stock enquiry service giving customers 24x7 access to stock availability across its entire product range, day or night.

SpeechStorm Customer BCG Furthers its First Class Service Reputation and Prepares to Launch Automated Stock Check Service
SpeechStorm, the specialist provider of phone self-service solutions, has today announced that BCG, the UK’s No.1 B2B distributor of kitchens, bathrooms and heating products, is poised to launch a new, automated phone stock enquiry service giving customers 24x7 access to stock availability across its entire product range, day or night. The new service is built on SpeechStorm’s phone self service technology and is due to go on trial early December.

A Matter of Time
An IVR helps electronics retailer Comet dedicate more time to high-value customers who need extra help. With more than 250 stores in England, Scotland, and Wales, plus a considerable online and telephone shopping business, Comet is one of the United Kingdom’s largest electrical appliances retailers. The company, which rang up nearly $3 billion in sales last year, offers a range of additional services, including home delivery, installation, and comprehensive after-sales service, all of which have made it a household name in the U.K.

SpeechStorm shortlisted for best contact centre supplier at the CCMA Irish Contact Centre Awards
SpeechStorm, Ireland's specialist provider of phone self-service solutions, has announced that it has been shortlisted in the CCMA Irish Contact Centre and Shared Services Awards, in the category Best Contact Centre Supplier.

SpeechStorm Shortlisted for Best Contact Centre Supplier Award
SpeechStorm, Ireland’s specialist provider of phone self-service solutions, has today announced that it has been shortlisted in the CCMA Irish Contact Centre and Shared Services Awards, in the category Best Contact Centre Supplier.

SpeechStorm Shortlisted for Best Contact Centre Supplier at the CCMA Irish Contact Centre Awards
Belfast & Dublin, Ireland – October, 9th 2009 – SpeechStorm, (www.speechstorm.com), Ireland’s specialist provider of phone self-service solutions, has today announced that it has been shortlisted in the CCMA Irish Contact Centre and Shared Services Awards, in the category Best Contact Centre Supplier.

SpeechStorm Following Etisalat in Providing Voice IVR for Hearing Impaired
SpeechStorm, a specialist provider of phone self-service solutions, announced that within the United Kingdom roughly 9 million individuals categorized as deaf or hard of hearing are unable to reap the benefits of the rising usage of telephone-centric customer care services. While Internet usability continues to grow, more than 75% of customer/organisation interaction is still over the phone.

Quarter of a million Comet customers comfortable using SpeechStorm's automated self-service solution for delivery checking
SpeechStorm, the specialist provider of phone self-service solutions, has announced that Comet, one of the UK's largest electrical retailers has boosted customer choice with the succesful introduction of an automated self-service system to handle delivery enquiries.

Quarter of a million Comet customers comfortable using self-service solution
Over 250,000 customers have now had their delivery enquiries handled by Comet’s automated self-service system.So far, the system has been used by close to 250,000 of its customers, delivering operational improvements, improved customer choice and freeing up agents to handle more time-consuming calls.

SpeechStorm Customer, Etisalat, Recognised as Global Innovator in the Genesys Customer Innovation Awards
SpeechStorm, provider of phone self-service solutions, has today announced that its middle east based customer, Etisalat, has been recognised as one of the world’s top innovators in customer service by an international group of industry experts in the fourth annual Customer Innovation Awards, sponsored by Genesys, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU).

Egyptian Customers Now Offered Video IVR
Technological advancements have continued to improve the way customers are able to communicate with businesses. The introduction of self-service options like IVR have made it possible to attain information at any time or reach a company even beyond working hours since the need to speak with a live agent is removed.

Etisalat & SpeechStorm together offer Video IVR services
SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions, has today announced that its Middle East based telecommunications client, Etisalat is the first to offer video calling-based customer care services to its 8.5 million Egyptian customers. The solution was delivered in partnership with Genesys.

SpeechStorm Brings Video Calling-Based Customer Service to Egypt
SpeechStorm yesterday announced that its Middle East based telecommunications client, Etisalat is the first to offer video calling-based customer care services to its 8.5 million Egyptian customers.

Egypt: SpeechStorm customer Etisalat first to offer Video IVR services
SpeechStorm the specialist provider of phone self-service solutions has announced that its Middle East based telecommunications client, Etisalat is the first to offer video calling-based customer care services to its 8.5 million Egyptian customers. The solution was delivered in partnership with Genesys.

SpeechStorm Customer Etisalat First to Offer Video IVR Services
SpeechStorm, provider of phone self-service solutions, has announced that its Middle East based telecommunications client, Etisalat is the first to offer video calling-based customer care services to its 8.5 million Egyptian customers. The solution was delivered in partnership with Genesys.

Movers and shakers
The first in a regular new series looking at key people on the move or making news in the call centre world. SpeechStorm have appointed three sales professionals and a new marketing manager.

SpeechStorm fortifies its sales & marketing team with four new appointments
SpeechStorm the specialist provider of phone self-service solutions for contact centres, has announced that it has appointed three sales professionals and a new marketing manager to support its growth strategy across Europe.

New Appointments at Speechstorm
SpeechStorm, a division of software company Belfast and Dublin software company Kainos, has appointed three new sales professionals and a new marketing manager to support its growth strategy across Europe.

SpeechStorm Fortifies Sales and Marketing Team with Four New Appointments
SpeechStorm, (www.speechstorm.com), the specialist provider of phone self-service solutions for contact centres, has today announced that it has appointed three sales professionals and a new marketing manager to support its growth strategy across Europe. SpeechStorm continues to grow its share of the phone self service solutions market and has also recently showcased the latest, innovative addition to its product portfolio, Visual IVR; an interactive video and voice application that is set to transform the way businesses communicate with their customers and generate a range of new business revenue channels.

SpeechStorm Announces Healthy Growth
SpeechStorm (www.speechstorm.com) announced that since it has experienced healthy and repeated quarterly growth, it appointed three new sales staff and one marketing resource in a bid to further propel revenue expansion.

Self-Service : Harnessing phone self-service to drive customer serviceup, not down
Management objective: Harnessing phone self-service to drive customer serviceup, not down Author:Oliver Lennon, CEO,SpeechStorm Self-service solutions have done much to transform the cost-efficiency of customer service initiatives. Yet, in many cases, they have failed to delight the customer. Compounded by current market conditions, this could have dangerous implications for a business.

Allied Irish Bank's speech recognition deployment is shortlisted in the FST Awards
SpeechStorm, the specialist provider of phone self-service solutions for contact centres, has announced that Allied Irish Bank (AIB) has been shortlisted in the 2009 Financial Sector Technology awards for the much coveted Best Use of IT in Retail Banking award category. AIB has deployed a speech recognition solution for its high-value Relationship Managed customers.

Ireland: AIB, eircom and Dixons to Present at Forthcoming SpeechStorm and Genesys Seminar
Call Centre Clinic, January 26th, 2009, SpeechStorm, Ireland's largest supplier of phone self-service solutions and a division of Kainos, has announced a new seminar running in partnership with Genesys, the world's premier provider of contact centre solutions, entitled 'Customer Service is Everything' to run at the Guinness Storehouse in Dublin on Tuesday 24th of February.

eircom's award-winning speech solution for AIB
Irish Independent, December 18th, 2008, The combined innovation of eircom and AIB has resulted in a powerful technology solution for the Irish Banking sector.

Connections Improving the customer service experience
Irish Times, December 16th, 2008, eircom took the top prize in the Telecoms, Media & Technology category at the Inspired IT Awards for the development and implementation of a managed speech-enabled business solutions for AIB.

Helping business through technology innovation
Irish Times, December 16th, 2008, New It developments, be they in billing systems, web hosting or tourism, add value to the firms behind them and also benefit consumers.

SpeechStorm unveils IVR apps
iTWeb, December 11th, 2008 SpeechStorm, a provider of phone self-service solutions for contact centres, has today extended its IVVO phone self-service suite with the launch of a new range of visual IVR applications, says Sourcewire.

SpeechStorm Puts IVVO on 3G Mobile Phones
PhoneForums, December 11th, 2008 Through a video call on a 3G mobile phone, callers gain a visual representation of business transactions such as transferring money or checking in for a ...

SpeechStorm Is First to Market With Video Self-Service on a 3G Mobile
Customer Think, December 8th, 2008 SpeechStorm, the specialist provider of phone self-service solutions for contact centres, has today extended its IVVO™ phone self-service suite with the launch of a new range of Visual IVR applications, that will transform the way in which consumers interact with their service providers and open a new revenue stream and customer service enhancement channel for businesses.

SpeechStorm unveils IVR apps
ITweb, December 11th, 2008 SpeechStorm, a provider of phone self-service solutions for contact centres, has today extended its IVVO phone self-service suite with the launch of a new range of visual IVR applications, says Sourcewire.

SpeechStorm Puts IVVO on 3G Mobile Phones
TMCnet.come, December 9th, 2008 SpeechStorm, which sells phone self-service products for contact centers, has extended its IVVO phone self-service suite with the launch of a new range of Visual IVR applications, designed to open a new revenue stream and customer service enhancement channel for businesses.

SpeechStorm prepares to unveil Video Self-Service on a Mobile
CallCentreClinic, November 21, 2008, SpeechStorm, the specialist provider of phone self-service solutions for contact centres, has announced its plans to launch a new suite of Visual IVR applications which combined with the already familiar voice-based IVR, will add a visual experience for callers.

Video Self-Service on a 3G Mobile Phone
HotCellularPhone, November 24th, 2008, SpeechStorm plans to launch a new suite of Visual IVR applications which combined with the already familiar voice-based IVR, will add a visual experience for callers. Enterprises can now offer their customers a new, intuitive way to transact with them using a simple video call on their mobile phone to give a visual representation of their service options.

SpeechStorm prepares to unveil video self-service on a mobile
bi-me, November 23, 2008, INTERNATIONAL. UK-based SpeechStorm, the specialist provider of phone self-service solutions for contact centres, has today announced its plans to launch a new suite of Visual IVR applications which combined with the already familiar voice-based IVR, will add a visual experience for callers.

SpeechStorm Prepares to Unveil Mobile IVVR
SpeechTechnology, November 21, 2008, SpeechStorm, an Ireland-based provider of phone self-service solutions for contact centers, today announced plans to launch a new suite of visual interactive voice response (IVR)applications that, combined with the voice-based IVR, will add a visual experience for callers.

SpeechStorm to Launch Visual IVR Application Suite
TMCNET, November 21, 2008. SpeechStorm, a specialist provider of phone self-service solutions for contact centers, has announced today its plans to launch a new suite of Visual IVR applications which will be combined with the already familiar voice-based IVR. This new suite is expected to add a visual experience for callers.

http://www.retailtechnology.co.uk/RTecasts/rt_newscast_issue215.htm#story2
Retail Technolgy, October 31, 2008, SpeechStorm, a provider of speech self-service solutions for contact centres, has announced that one of the UK’s largest electrical retailer, Comet, has selected their speech solution to offer a more efficient and personalised customer service experience to its base of customers.

UK: SITA's premier customers get the personal touch with SpeechStorm's speech self service
CallCentreClinic, December 11th, 2008, SpeechStorm, the specialist provider of speech self-service solutions for contact centres, has announced the success of its project with SITA, the UK's waste management and recycling company, that has delivered a speech self-service portal to SITA's corporate account customers giving them immediate and direct access to its nationwide network of depots.

Speechstorm now enables call personalization
BNET, July 2008, SpeechStorm's speech-recognition-based self-service solutions now offer that personalization thanks to having been integrated with the Intelligent Customer Front Door (iCFD) solution from Genesys Telecommunications Laboratories.

Consumers Seven Times More Likely to Respond to an Outbound Speech-Enabled Call than SMS
iTalk Speech, September 23rd, 2008, SpeechStorm has today revealed the results of an Environment Agency survey into proactive outbound notifications i.e. where a text message (SMS) or an automated phone call is used to proactively contact customers. The Environment Agency commissioned the survey to contact a selection of its small business customers and measure the effectiveness of SMS messaging versus outbound phone messaging to raise awareness of their Internet services.

Consumers seven time more likely to respond to an outbound speech-enabled call than SMS
CallCentreClinic, September 23, 2008, SpeechStorm the specialist provider of speech self-service solutions for contact centres, has revealed the results of an Environment Agency survey into proactive outbound notifications i.e. where a text message (SMS) or an automated phone call is used to proactively contact customers.

DCU to lead multi-million euro research in high tech automatic language translation
DCU News November 13th, 2007, SpeechStorm and other Irish SMEs to collaborate with DCU on a multi-million euro research project in high-tech automatic language translation.

Natural Language Processing Giving Due Recognition
The Scotsman November 6th, 2007 The call centre industry is already well aon its way to using natural language recognition to automate many of the simple, straightforward calls that make up the bulk of the call centre trafic.

Dixons Shortlisted for Inspired IT Award
Call Centre Helper October 17th, 2007 SpeechStorm, a leading provider of advanced speech recognition solutions and its partner eircom, have announced that the speech solution at Dixons Stores Group, has been selected from hundreds of applicants as a finalist for an Inspired IT Award.

Northern Ireland Electricity Powers Customer Service with Voice
Speech Technology Magazine October 12th, 2007 The arrival of competition in the energy market drove Northern Ireland Electicity (NIE) Supply, a power utility serving 758,000 home and business customers in Northern Ireland, to implement a speech-enabled customer self-service application recently.

Talking up the Ante
IrishDev.com August 9, 2007 speechstorm, a leading provider of advanced speech recognition solutions, today announced a successful first quarter and the doubling of its uk sales revenues.

1000th QUBIS empoloyee to take a post with SpeechStorm, Kainos' Speech Division
Newsletter.co.uk June 28, 2007, Kainos, the Belfast based software company, has marked a major milestone in Queen's University's contribution to economic prosperity in Northern Ireland with its latest appointment.

SpeechStorm now enables call personalization
AllBusiness, July 1, 2008 SpeechStorm's speech-recogniation-based self-service solutions now offer that personalization thanks to having been integrated with the Intelligence Customer Front Door (iCFD) solutions from Genesys Telecommunications Laboratories. iCFD enables contact centers to personalize responses to inbound calls.

SpeechStorm now enables call personalization
Entrepreneur.com, July 2008 SpeechStorm's speech-recognition-based self-service solutions now offer that personalization thanks to having been integrated with the Intelligent Customer Front Door (iCFD) solution from Genesys Telecommunications Laboratories.

Banks Must Tighten Up
Call Centre Focus, September 1, 2008, Consumers want tighter security for their banking telephone transactions, reasearch has revealed. A survey from speech solutions provider SpeechStorm and technology provider Genesys found that 61% of customers are concerned about the security of PIN, passwords and 'secret data' when used to confirm ID over the phone.

National Blood Service trials speech recognition
callcentre helper.com, August 20th, 2008 National Blood Service (NBS) has successfully trialled in automated speech recognition solution efficiently guiding thousands of blood donors to make an appointment, or handling a general enquiry. Feedback has revealed a 90% confidence in the system.