Products & Services
Our ultimate goal is to design a phone self-service experience that will help you
maintain existing customers, help win new ones and have competitors struggling to
keep up with your innovative approach to premium customer service.
To this end, we have responded to industry needs by developing the IVVO
Phone Self-Service Suite. The IVVO Suite is made up of a blend of ‘best
fit’ touch-tone, interactive voice and video (IVVR) products that can work
independently but can also be deployed together for a complete, seamless self-service
portfolio for customer phone calls.
To find out more about our phone self-service solutions click on any of the categories
below.
By combining the familiar Interactive Voice Response (IVR) self-service environment
with SMS, speech recognition and video content utilising the capability of 3G networks
and handsets, we provide a myriad of ‘best fit’ multimodal solutions
to deliver optimum customer self-service and deliver real value to organisations
and their customers.
Delivered how you want it
All of our solutions are available either as On Premise
or On Demand. On Demand includes capabilities
for a fully managed service, transactional capacity
or minute based pricing models.
Jump Start with SpeechStorm Consulting
Our professional services organisation delivers a comprehensive set of
consulting services that apply proven best practices and industry-leading
expertise in the delivery of
speech recognition solutions.
For contact centre’s looking to strengthen their telephone based authentication
methods, SpeechStorm provides applications based on voice
biometric technology.